Results
Enhanced global IT visibility
Results
Improved software compliance
Results
Elevated software asset utilization
Applications
ITOM: Discovery
ITOM: ITOM Visibility
ITOM: Service Graph Connectors
Platform Foundations: Configuration Management Database (CMDB)
ITAM: Software Asset Management
Automation Engine: IntegrationHub
THE CLIENT
Leading Global Talent Solutions
The client is renowned for its innovative talent solutions and staffing services, operating globally to connect employers with skilled professionals. Specializing in accounting, finance, technology, creative, and administrative roles, the client facilitates optimal matches in a dynamic job market.
This commitment to excellence and global reach sets the stage for its partnership with Cask, seeking to enhance its IT operations and asset management capabilities to support its expansive and intricate business network.
“The Cask team has been committed to the success of our project and our relationship.”
– Client Representative
THE CHALLENGE
Navigating Complex IT Environments
The client faced a multifaceted challenge in managing its global IT operations and assets. With a network spanning multiple data centers and cloud providers, achieving comprehensive visibility and control was a struggle. The complexity was compounded by previous engagements with partners, leading to a nonstandardized IT environment. Key pain points included managing software licenses effectively, ensuring compliance, and optimizing IT service delivery across global operations.
THE SOLUTION
Tailored ITOM and ITAM Implementations
The client and Cask implemented a comprehensive solution tailored to the client’s unique needs, including:
- ITOM (IT Operations Management): Cask conducted a current state assessment, followed by remediation of critical IT operations. This included implementing ServiceNow ITOM Visibility, Discovery, and Service Graph Connectors, providing a holistic view of the client’s IT environment across on-premises and cloud platforms.
- ITAM (IT Asset Management): Cask implemented the ServiceNow ITAM Software Asset Management application, involving normalization of data services, activating the SAM Professional Module, and integrating with top SaaS providers. This resulted in streamlined software lifecycle workflows, enhanced compliance, and cost reduction.
Understood our business requirements?
Managed project timeline effectively?
Communicated clearly throughout the project?
Enabled us to manage our ServiceNow applications post-implementation?
Positioned us to achieve our desired business outcomes?
Provided a high level of expertise in implementing our solution(s)?
THE PARTNER EXPERIENCE
Collaborative Success through Expertise and Understanding
Throughout the project, Cask established a partnership rooted in understanding and expertise with the client. The collaboration was marked by effective communication, mutual respect, and a shared commitment to success. This partnership not only helped the client achieve its immediate goals but also positioned it for future technological advancements and challenges.
Associated Resources
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