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Talent Solutions Company Enhances IT Operations and Asset Management with ServiceNow

Results

Multiple Language

Enhanced global IT visibility

Results

Asset 71@2x

Improved software compliance

Results

reduced-manual-hr-tasks

Elevated software asset utilization

Applications

ITOM: Discovery

ITOM: ITOM Visibility

ITOM: Service Graph Connectors

Platform Foundations: Configuration Management Database (CMDB)

ITAM: Software Asset Management

Automation Engine: IntegrationHub

THE CLIENT

Leading Global Talent Solutions

The client is renowned for its innovative talent solutions and staffing services, operating globally to connect employers with skilled professionals. Specializing in accounting, finance, technology, creative, and administrative roles, the client facilitates optimal matches in a dynamic job market.

This commitment to excellence and global reach sets the stage for its partnership with Cask, seeking to enhance its IT operations and asset management capabilities to support its expansive and intricate business network.

“The Cask team has been committed to the success of our project and our relationship.”

– Client Representative

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THE CHALLENGE

Navigating Complex IT Environments

The client faced a multifaceted challenge in managing its global IT operations and assets. With a network spanning multiple data centers and cloud providers, achieving comprehensive visibility and control was a struggle. The complexity was compounded by previous engagements with partners, leading to a nonstandardized IT environment. Key pain points included managing software licenses effectively, ensuring compliance, and optimizing IT service delivery across global operations.

THE SOLUTION

Tailored ITOM and ITAM Implementations

The client and Cask implemented a comprehensive solution tailored to the client’s unique needs, including:

  • ITOM (IT Operations Management): Cask conducted a current state assessment, followed by remediation of critical IT operations. This included implementing ServiceNow ITOM Visibility, Discovery, and Service Graph Connectors, providing a holistic view of the client’s IT environment across on-premises and cloud platforms.
  • ITAM (IT Asset Management): Cask implemented the ServiceNow ITAM Software Asset Management application, involving normalization of data services, activating the SAM Professional Module, and integrating with top SaaS providers. This resulted in streamlined software lifecycle workflows, enhanced compliance, and cost reduction.
5-Star-CSAT-circle

Understood our business requirements?

5:5

Managed project timeline effectively?

5:5

Communicated clearly throughout the project?

5:5

Enabled us to manage our ServiceNow applications post-implementation?

5:5

Positioned us to achieve our desired business outcomes?

5:5

Provided a high level of expertise in implementing our solution(s)?

5:5
THE PARTNER EXPERIENCE

Collaborative Success through Expertise and Understanding

Throughout the project, Cask established a partnership rooted in understanding and expertise with the client. The collaboration was marked by effective communication, mutual respect, and a shared commitment to success. This partnership not only helped the client achieve its immediate goals but also positioned it for future technological advancements and challenges.

ITOM
Let’s Innovate Together!

Request a Complimentary Consultation from Cask.

Cask’s unparalleled expertise is ready to tackle your unique challenges and transform your aspirations into reality. We’ll listen to understand your requirements and offer a tailor-made approach that aligns with your strategic objectives.

Your journey to innovation is just a click away. Schedule your meeting with our Cask advisors and become part of the success story that defines your organization’s future.

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