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Leading law enforcement agency digitizes HR journey, transforming onboarding and HR processes


CMDB go live

4.5 months from project start to go-live


Shift from Service Portal to Employee Center

Paperless HR process



Enhanced self-service portal


HR: Case and Knowledge Management

HR: Employee Center Pro

HR: Employee Document Management

HR: Employee Relations

HR: Enterprise Onboarding and Transitions

HR: HR Service Management

HR: Lifecycle Events


A regional beacon of safety embraces innovation

The client, a prominent law enforcement agency, stands as a guardian of its community, dedicated to ensuring safety and protection through its robust law enforcement services. With a mission that encompasses public safety and emergency response, the agency is always seeking avenues to enhance its operational efficiency. This commitment led them to partner with Cask in a forward-thinking initiative to revolutionize its HR capabilities, aligning with its goal of operational excellence and community service.

“The Cask team became one with our enterprise implementation team. It was difficult to say bye when the project finished. We will be utilizing Cask for many more projects.”

Client Representative


the challenge

Navigating complex onboarding and outdated HR practices

The client faced significant challenges with its outdated and inefficient HR processes. Its onboarding experience was a lengthy six to eight months, background checks were bogged down by paper-based methods and Excel workbooks, and its HR case management system was plagued by inefficiencies and a lack of visibility. Such inefficiencies hindered the HR team's response times and complicated the process for staff to track its HR support requests.

Moreover, the disjointed experience for both prospective and current personnel underscored the urgent need for a modernized, user-friendly self-service portal. In the quest to surmount these challenges, the client's initial attempt with a different partner fell short of expectations, setting the stage for a critical partnership with Cask.


Digitizing and streamlining for the future

In search of a proficient partner to lead its HR digital transformation, the client engaged Cask. The project's ambitious goal was to go live within 4.5 months, aiming to completely overhaul the client's HR service delivery.

  • Process optimization: Cask's initial step was to digitize and update the Backgrounds process. This transition to ServiceNow replaced antiquated Excel workbooks with a sophisticated, invitation-only portal for applicants.
  • License utilization: Maximizing the client's investment, the client repurposed unused licenses for Employee Document Management (EDM), propelling the client's journey to digital maturity.
  • Enhanced user experience: A secure, integrated portal was developed, enhancing the applicant journey and providing clear progress updates.
  • Centralized case management: The solution centralized the Backgrounds investigators' workflow and provided a unified view for HR case management, improving efficiency and oversight.
  • Self-service portal: The implementation of Employee Center Pro delivered an upgraded self-service platform, enabling staff to easily access HR information and updates.

This holistic approach addressed existing inefficiencies and prepared the client for ongoing improvements in HR service management.


Understood your business needs and requirements?


Managed to the timeline and resources required?


Equipped you to manage your ServiceNow applications?


Overall, how would you rate your experience on this project?



Cultivating collaboration and continuity

The client found in Cask not just a service provider, but a dedicated partner. The teamwork was seamless, with Cask becoming an integral part of the client's enterprise implementation team. This collaboration extended beyond the project itself, forming a foundation for future projects.

The client's intention to "utilize Cask for many more projects" highlights the trust and satisfaction gained through this partnership. Their shared goals, understanding, and smooth working relationship made it possible to confront challenges together, leading to successful outcomes and the groundwork for continuous collaboration.

HR processes

Associated resources

Let’s Innovate Together!

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