5 Reasons your LMS Should be on ServiceNow
If you are managing a legacy LMS, you are likely spending far too many hours & resources delivering employee training. The daily drain of menial tasks caused by most LMSs…
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The Business of IT: Why Running IT Like a Business Matters More than You Realize
This guide will help you learn how to answer the following questions: How do I communicate value to my business partners and stakeholders? How are my services perceived by our…
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Customer Service Management: From Average to Outstanding
Customer Service Management: From Average to Outstanding This book will focus on the core concepts that help to establish and optimize a successful and comprehensive customer service management based organization.…
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Unlock the Hidden Value of Your IT Investments & Create Value with Service + Financial Management
Unlock the Hidden Value of Your IT Investments & Create Value with Service + Financial Management We will challenge the way you think about IT Financial Management (ITFM) and the…
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ServiceNow’s Governance Best Practices
ServiceNow and Cask bring you the latest eBook on best practices for Governance with the ServiceNow tool. The purpose of this e-book is to provide you with the tools…
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Maximize the Value of Your Investment with Cyber Insurance
According to CNN, “there were almost 61,000 cyber attacks and security breaches across the entire federal government in 2014.” Don’t let this happen to your organization! Download our white paper…
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Business Resilience: What is It? Why Should You Care?
How do you ensure that your business is resilient? In today’s complex global environment, businesses that want to continue to thrive and succeed need to pro-actively monitor and manage risk…
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Stop Defending Your Budget and Start Selling Your Services
Does the thought of another budget planning meeting give you fits of anxiety? That doesn’t need to be the case.Download our latest white paper to better understand how to use Technology…
Read MoreServices University: How To Transform Higher Education IT Organizations With A Services Focus
Are Higher Education IT departments different from IT departments in other industries? The answer is yes and no. Download our latest white paper to better understand how to transform your…
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Acheiving FITARA Compliance
The Federal Information Technology Acquisition Reform Act (FITARA) is here. Both the regulation and OMB’s guidance require changes in the way CIO’s run their organizations, manage their portfolio of IT…
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