ServiceNow Partner CaskResponsive Menu

Major banking system elevates hardware asset management with ServiceNow



Enhanced asset tracking


CMDB completeness

Reduced manual efforts


Shift from Service Portal to Employee Center

Streamlined compliance process


ITAM: Hardware Asset Management


A foundation of financial innovation

The client stands as a beacon in the banking sector, offering a broad spectrum of banking, wealth management, and financial services. Renowned for its commitment to superior customer service and community involvement, it continually seeks innovative solutions to enhance operational efficiencies. Their initiative to enhance hardware asset management exemplifies the client’s dedication to leveraging technology for operational excellence.

“Cask was very engaged with us throughout the project and took extra time before the project kick-off to fully understand our needs and what our goals of the project were. This was carried into the project where they continued to listen to our current state to help us move to best practice workflows around HAM.”

– Client Representative


Navigating the complexities of hardware asset management

The client faced challenges in tracking, managing, and complying with regulations regarding its vast hardware assets. The manual processes were cumbersome, error-prone, and inefficient, hindering the bank’s ability to scale and adapt to changing compliance requirements. This not only affected operational efficiency but also posed risks to regulatory compliance and financial oversight.


Streamlining and automation with Cask

Cask and the client embarked on a transformative journey to overhaul the bank’s hardware asset management processes. The project focused on four key areas:

  • Robust lifecycle management: Implementing an end-to-end asset tracking system within ServiceNow to ensure accurate and efficient asset management from procurement to disposal.
  • Audit and compliance simplification: Automating audit workflows and creating reporting tools for better compliance with industry standards.
  • Oracle integration for accuracy: Linking ServiceNow with Oracle to update asset locations automatically, minimizing manual data entry and errors.
  • Onboarding and offboarding automation: Streamlining hardware processes for new hires and departing employees, enhancing the user experience.

This solution not only addressed the immediate challenges but also laid a foundation for future scalability and adaptability.


Understood our business requirements?


Managed project timeline effectively?


Communicated clearly throughout the project?


Enabled us to manage our ServiceNow applications post-implementation?


Positioned us to achieve our desired business outcomes?


Provided a high level of expertise in implementing our solution(s)?


Cultivating a collaborative relationship

The partnership between the client and Cask was marked by a shared vision for success and a commitment to achieving exceptional outcomes. Cask’s role transcended that of a service provider; it became a trusted advisor, offering insights and support that extended beyond the project’s scope. This relationship underscored the importance of collaboration, expertise, and mutual respect in achieving transformative results.

colleagues shaking hands in a meeting

Associated resources

Let’s Innovate Together!

Request a complimentary consultation from Cask

Cask's unparalleled expertise is ready to tackle your unique challenges and transform your aspirations into reality. We’ll listen to understand your requirements, and offer a tailor-made approach that aligns with your strategic objectives.

Your journey to innovation is just a click away. Schedule your meeting with our Cask advisors and become part of the success story that defines your organization's future.

Stay up to date with the latest episodes

Scroll to Top